Page Security Ltd – Online trading Terms & Conditions


1.1 Only Page Security profile keys – either 478d or 723d (which may vary from time to time) are available on this website.

1.2 All keys are subject to availability. In the event we are unable to supply the keys we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and no later than 30 days after the date of the order.


2.1 Prices make vary from time to time but all orders will be honoured at the price  shown at the time of the order.

Order / Payments

3.1 During order submission you shall be required to enter the name and address including post code of the card holder and plus a distribution address  (if different from the card holders address).  We accept payment by most major credit and debit cards. By clicking on the ‘complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.

3.2 Upon successful completion of your order and payment you will receive confirmation of your order plus a VAT invoice.

3.3 Page Security Ltd will cut keys to the number provided by the customer. Although we will endeavour to spot any obvious anomalies, Page Security Ltd will not refund any monies to a customer if they have submitted the incorrect key number.

3.4 If a key has a password attached to it, Page Security Ltd reserves the right to cut the key without the password, provided that the name of the customer and the full postal address matches our records.


4.1 Our delivery service is anywhere in the UK.

4.2 We will not process Order Forms received on Sundays or Public Holidays.

4.3 All orders are dispatched by a signed-for service and it is the customer’s responsibility to ensure that someone is available to sign for the package.  Our aim is to dispatch the keys within 3-5 working days.

4.4 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including an accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.5 In case of delivery to certain locations where a third party is involved and there are multiple occupancies, it is the customer’s responsibility to include the name of the organisation.  In these situations the customers is accepting that the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.

4.6 Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home).

4.7 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.

4.8 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.

4.9 Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever

4.10 If the customer fails to sign for or collection the keys from our courier’s local office and the package is returned as undelivered to our registered office, the customer will be liable for an additional distribution cost if they want the package re-sent.

4.11 Our delivery times are in general from 8am-5pm however sometimes they can be delivered outside of these hours due to demand.

4.12 We do not deliver on Sunday or Bank Holidays.


5.1 Orders can only be amended or cancelled if the keys have not been cut.  If keys have been cut to the code provided on the order form, and the number proves to be incorrect, Page Security ltd will not be liable for any refund.

5.2 To amend or cancel your order, please contact us immediately by email at quoting your order number and delivery address.

5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

5.4 Cancellations by customers are subject to a £5.00 admin cost due to card fees and other admin costs.

Customer Services

6.1 In the event that you are not satisfied with the Online Service any complaints should be addressed to our registered office at

Online key orders
Page Security Ltd
46 Barncroft Drive
RH16 2NL


Tel: 0800 470 0974

6.2 Complaints of non-delivery must be made within 2 weeks.


7.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.

7.2 (a) We accept liability for death or personal injury arising from our negligence.

(b) Subject to clause 7.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of 3 times the price you have paid for the Products.

(c) Subject to clauses 7.2(a) and 7.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Online Site and/or the Online Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the Products supplied.

(d) Subject to clauses 1.5 and 4.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.


8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five (2) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.

8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

8.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.